Privacy notice

This privacy notice tells you what to expect us to do with your personal information.

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Contact details

Post: 38 Maes Yr Efail, Dunvant, Swansea, West Glamorgan, SA2 7PY, United Kingdom

Telephone: 07884 294498

Email: contact@lionspropertymanagement.com

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What information we collect, use, and why

We collect and process personal information to provide letting and property management services, including handling client money.

This may include:

• Names and contact details

• Addresses (including rental properties)

• Dates of birth

• Identification documents

• Financial and banking information

• Credit reference and affordability data

• Correspondence and transaction records

We also process data to comply with legal obligations, prevent fraud, protect client money, and resolve disputes.

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Lawful bases for processing

We rely on the following lawful bases under UK GDPR:

• Contract – to enter into or perform tenancy or management agreements

• Legal obligation – to comply with housing, financial, and regulatory law

• Consent – for credit checks and referencing

• Legitimate interests – to protect client money, prevent fraud, and manage disputes

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Where we get personal information from

• Directly from you

• Previous landlords or employers

• Credit reference agencies

• Banks, accountants, and auditors

• Government bodies and regulators

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How long we keep information

Personal data is retained for a minimum of six years after the end of the business relationship, or longer where required for:

• Legal or regulatory compliance

• Client money protection records

• Ongoing disputes, claims, or investigations

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Who we share information with

We may share personal information with:

• Client Money Protection scheme administrators

• The Property Redress Scheme (PRS)

• Banks and financial institutions

• Accountants, auditors, and insurers

• Credit referencing and right‑to‑rent providers

• Trading Standards, HMRC, and other regulators

Information is only shared where lawful, necessary, and proportionate.

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Your data protection rights

You have the right to:

• Access your personal data

• Request correction or deletion

• Restrict or object to processing

• Withdraw consent (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

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How to complain

If you have concerns about our use of your personal data, please contact us directly.

You may also complain to:

Information Commissioner’s Office (ICO)

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline: 0303 123 1113

Website: https://www.ico.org.uk

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Updated: 15.01.2026